Patterson's furniture team offers a simple, no hassle return policy with no restocking fees! in the unlikely event that you are unhappy with your item, you may return it to us. To return an item, simply follow below instructions:
1. Email a written request for a Return Authorization (RA) number, within 7 days of delivery, referencing your order # in the email subject, or use our easy online customer service form. We will respond with 1-2 business days.
*All returned items must be completely unassembled and unused, in their original condition and packaging, complete with all materials.
2.Once you are provided with an RA#, you will be responsible for shipping the item back to its warehouse of origin, unless advised otherwise (and all associated costs).
Items which shipped to you small parcel must be returned small parcel. Items which shipped LTL must be returned as such. All returns must be received at our warehouse within 30 days from the date the RA# was issued to you.
3. Once your returned item(s) have been received, inspected, and deemed to be in original condition, you will be refunded the full amount reflected on your order, minus the actual outbound freight cost absorbed and waived per its Free Shipping policy.
If any returned item is returned to us with shipping damage, it is the customers responsibility to file freight claim and seek reimbursement from the shipper for the damage.